privacy

1) Scope of This Policy

This Policy applies to personal information collected through:

• our website,
• contact forms and intake forms,
• phone, email, SMS/text messaging, and other communications with our office.

This Policy does not apply to third-party websites linked from our website.

2) Information We Collect

Depending on how you interact with us, we may collect:

1. Contact Information
   Name, phone number, email address, and mailing address.
2. Inquiry and Matter Information
   Information you provide about your legal issue or reason for contacting us.
3. Technical/Website Information
   IP address, browser type, device information, pages visited, and similar analytics data collected through standard website technologies (e.g., cookies).
4. Communication Preferences and Consent Records
   Records of your consent to receive calls or text messages, including opt-in/opt-out preferences.

3) How We Use Information

We use personal information only as reasonably necessary for legitimate business and legal purposes, including to:

• respond to your inquiries;
• contact you about consultations, appointments, and legal services;
• communicate with clients and prospective clients by phone, email, and SMS (where consent is provided);
• provide, manage, and improve our legal services and website;
• maintain records, comply with legal and regulatory obligations, and protect our legal rights.

We do not sell personal information.

4) SMS/Text Messaging Privacy

If you opt in to receive SMS/text messages from us, we may use your mobile number to send appointment reminders, scheduling updates, and service-related communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of SMS communications at any time by replying STOP (or contacting us directly). Message and data rates may apply depending on your mobile carrier plan.

5) Disclosure of Information

We may disclose personal information only where appropriate and permitted, including:

• to service providers who support website hosting, communications, security, or IT operations, under confidentiality obligations;
• where required by law, court order, subpoena, or regulatory requirement;
• to protect rights, safety, confidentiality, or security;
• with your consent or at your direction.

Except as stated above, we do not disclose personal information to third parties for their own marketing purposes.

6) Confidentiality and Professional Obligations

No Lawyer-Client Relationship by Website Contact Alone
Contacting us through this website, including by form, email, or SMS, does not by itself create a lawyer-client relationship or make us your lawyers. A lawyer-client relationship is formed only after we complete a conflicts check, agree to act, and confirm representation (typically in writing).

Confidentiality Notice
We treat information received from prospective clients in accordance with applicable professional obligations, including duties of confidentiality under the Law Society of Ontario’s Rules of Professional Conduct.

Important
Please avoid sending highly sensitive, privileged, or urgent information until we confirm representation and provide instructions for secure communication.

7) Cookies and Analytics

Our website may use cookies and similar technologies for functionality, security, and analytics. You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.

8) Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including legal, regulatory, accounting, and professional record-keeping obligations.

9) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. No method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

10) Your Choices and Rights

Subject to applicable law, you may request to:

• access personal information we hold about you,
• correct inaccurate or incomplete information,
• withdraw consent to certain communications (including SMS),
• inquire about how your information is handled.

To make a request, contact us using the details above.

11) Changes to This Privacy Policy

We may update this Policy from time to time. Updates are effective when posted on this page, and the “Last Updated” date will be revised accordingly.